Contact Support
For product questions, account issues, bug reports, or App Review follow-up, please email jieyu.li@icloud.com.
What to Include
To help us resolve issues faster, please include the app platform you are using, a short description of the issue, and any relevant screenshots or reproduction steps.
- Platform: iPhone or Mac
- App version, if available
- A short description of the issue
- Steps to reproduce the problem, if applicable
Product Scope
Synca is designed for personal capture and cross-device sync of text and image entries using Sign in with Apple.
Synca offers a free plan that allows up to 20 new entries per day. Paid plans unlock files up to 200 MB, 2 GB of transfer storage and 7-day attachment retention. Free accounts have 200 MB of image storage with 3-day retention. Images are limited to 50 MB. Save attachments elsewhere before they expire; lifetime purchase does not mean permanent storage.
Response
We will do our best to respond within a reasonable time based on request volume.